Help Center
Thank you for reading this post, don't forget to subscribe!Frequently Asked Questions
Have questions about our botanical skincare formulas, ordering process, or account features? Find everything answered below.
Products & Formulations
Are imgentry skincare products suitable for sensitive skin? ▼
Yes. All imgentry products are dermatologically formulated without harsh sulfates, artificial parabens, or synthetic fragrance. We recommend patch testing any new skincare active behind your ear 24 hours prior to full application.
What makes active botanical ingredients effective? ▼
Our formulations combine natural plant extracts (such as Jasmine Essential Oil and Shea Butter) with proven clinical actives like Niacinamide and Hyaluronic Acid to deliver targeted results while supporting the skin's natural moisture barrier.
Orders & OTP Login
How does passwordless OTP login work? ▼
Simply enter your registered email on the login page. We send a secure 6-digit verification code directly to your email inbox. Enter the code to instantly access your account without needing passwords.
Can I edit or cancel my order after placing it? ▼
If you need to make changes to your order, please contact our support team at care@imgentry.com within 2 hours of placing your order. Once an order enters processing, address changes cannot be guaranteed.
Shipping & Returns Policy
What is the delivery timeline for orders? ▼
Standard delivery takes 3 to 5 business days across India. Orders over ₹999 automatically qualify for FREE standard shipping.
What is your return & refund policy? ▼
We accept returns within 14 days of delivery for unused, unopened products in their original packaging. Please contact our support team to initiate a return request.
Still have questions?
Our skincare customer care team is here to assist you.